Privacy Policy

Last Updated: 12/30/25

Welcome to the website of Rob Jackson’s Icebergology™ Coaching Academy (“we,” “us,” “our,” or the “Company”), located at https://www.icebergology.com (the “Site”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our online courses, webinars, memberships, coaching intensives, assessments, merchandise, and related services (collectively, the “Services”).

By accessing or using the Site or Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this Policy, please discontinue use of the Site and Services.

1. Information We Collect

We collect two categories of information:

A. Non-Personal Information

We may automatically collect certain non-identifying information through standard web technologies such as cookies and analytics tools, including:

Browser type and version
Operating system
IP address and general geographic location
Pages viewed, links clicked, and time spent on the Site

This information is used to improve site functionality, monitor performance, troubleshoot technical issues, and understand general visitor interests and usage patterns.

B. Personal Information

We collect personal information that you voluntarily provide when you:

Subscribe to our newsletter or mailing list
Register for webinars, courses, memberships, or Life Groups
Purchase coaching intensives, assessments, or merchandise
Submit a contact form, application, intake form, or survey

Personal information may include your name, email address, billing details, communication preferences, and information you choose to share in connection with coaching or participation in our Services.

We use personal information to:

Deliver, administer, and improve our Services
Process payments and transactions
Communicate with you regarding registrations, updates, and support
Send marketing or promotional communications where consent has been provided
Personalize your learning and coaching experience

We do not sell, rent, or trade your personal information.

2. Children’s Privacy

Our Site and Services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 18. If we become aware that personal information has been collected from a minor without appropriate consent, we will delete such information promptly.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, remember preferences, and analyze site traffic. These may include third-party analytics tools such as Google Analytics and Kajabi’s built-in analytics.

You may disable cookies through your browser settings. Please note that disabling cookies may limit certain features or functionality of the Site.

4. How We Share Information

We may share personal information with trusted third-party service providers who assist us in operating the Site and delivering Services, including but not limited to:

Kajabi (course hosting, email delivery, community management)
Zoom (live coaching sessions and webinars)
Stripe and PayPal (secure payment processing)
Mailchimp or similar platforms (email communications)
Google Analytics (traffic and usage analysis)

These service providers are contractually required to safeguard your information and use it only for the purposes specified by us.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required to comply with legal, tax, or accounting obligations. When personal data is no longer needed, it is securely deleted or anonymized.

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including encryption, access controls, and secure systems. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, including the European Economic Area (EEA), you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Request restriction of processing
Object to processing based on legitimate interests
Request data portability in a structured, commonly used format
Withdraw consent at any time where processing is based on consent

You also have the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at [email protected].

8. International Data Transfers

Your personal information may be transferred to and processed in the United States or other countries where our service providers operate. Where required by law, we rely on appropriate safeguards such as Standard Contractual Clauses to protect personal data transferred internationally.

9. Legal Basis for Processing (GDPR – EEA Residents)

If you are located in the European Economic Area, we process your personal data based on one or more of the following legal grounds:

Consent – where you have given explicit permission (e.g., newsletter signup)
Contract – where processing is necessary to deliver Services you have purchased or requested
Legitimate Interests – to improve our Services, ensure security, and operate our business, provided those interests do not override your rights

You may withdraw consent at any time by contacting us or using the unsubscribe options provided in our communications.

10. Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify affected individuals and relevant authorities without undue delay, as required by applicable law.

11. Sensitive Information

We do not intentionally collect sensitive personal data (such as health information or religious beliefs) unless you voluntarily provide such information in connection with coaching, registration, or participation in our Services.

Any sensitive information shared is treated as confidential and used solely for coaching, educational, and spiritual formation purposes, and not for medical, psychological, or mental health diagnosis or treatment.

12. Data Controller

For purposes of applicable data protection laws, the data controller is:

Rob Jackson’s Icebergology™ Coaching Academy
Altamonte Springs, Florida, United States
Email: [email protected]

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated by email or through a notice on the Site.

14. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us at [email protected].
We typically respond within two business days.

15. Acceptance

By continuing to use this Site or any of our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and to our Terms of Use, available on this Site.